Terms & Conditions

Whilst we endeavour to meet our guests’ requests, site/cabin preference is not guaranteed and may be altered by us at any stage before your arrival. We do try and offers guests, the option of site preference when possible.

All the king, queen and double beds are fully made, including linen, bedding and two bath towels. NO bedding is supplied on any of the single beds, they just have a mattress protector. If you wish to hire bedding, which includes a bottom sheet, doona, pillow and towel. Please let us know a few days before arrival. We charge $15.00 per bed for the period of your stay.

Please know that children under the age of 9 are not permitted to sleep on top bunks.

Any unruly behaviour, excessive noise, drunkenness, bad and/or offensive language will not be tolerated and may result in you and your party being evicted from the park. You are responsible for the people on your site and/or staying at your cabin.

If you are concerned by unnecessary noise or unacceptable behaviour please report to management by using the night bell at reception or by calling 03 5356 4281 and press for emergency in the park.

For safety reasons we ask that bikes are not used after dark.

Always wear a helmet when riding your bike in the park.

Please, no bike riding around the facilities.

For standard season bookings, any amendment can be made free of charge over 14 days before arrival. Within 14 days of arrival, Any amendment will be handled as a cancellation. 

For high and peak season bookings, any amendment can be made free of charge over 30 days before arrival. Within 30 days of arrival, Any amendment will be handled as a cancellation. 

No refunds will be provided for late arrivals/early departures or no shows.

Booking credits can only be redeemable for accommodation at our park.

Booking credit is not transferrable.

If it is not used before its expiry date will be voided and cannot be refunded.

The camp lounge/deck and camp kitchen are provided for the use of ALL guests, not one exclusive group. Be mindfull of other guests when enjoying these facilities as a group.

Minimise noise at all times, keep it right down as from 10pm onwards and go to bed at 11pm. Although if you wake up at midnight and in desperate need of a cuppa, you are welcome to use it!

Children under the age of 6 years must be supervised when using the communal facilities.

Our key rule is respect, but we also detail our campfire terms and conditions below.

Drums can be hired for $10 for the period of your stay and we will deliver it to your site or cabin.

When it is time to depart, simply leave your drum and we will collect it and dispose of the ashes.

Campfires are allowed all year round, except on total fire ban days declared by the CFA. We will notify our guests when total fire ban has been declared. At management's discretion, some days will be declared as a “no campfire day” due to severe weather warnings.

• Firewood must be contained within the fire drum.
• No long/large wood to be hanging out of the drum.
• Flames must be no more than 50cm above the height of the drum.
• Fires cannot be left unattended at any time and fires are to be distinguished before going to bed.
• Last logs on at 10pm and ALL fires must be out by 11pm.
• A bucket will be provided and has to be filled with water and placed within 1 meter of the fire drum.
• Wood is available for delivery to your site at $20 per bag for around 20-25kg. If you wish to bring your own wood, please make sure it is dry.
• We strongly discourage firewood collection. The Forests Act 1958 and the Crown Land (Reserves) Act 1978 (for Shepparton Regional Park) and associated regulations establish the rules and outline penalties for domestic firewood collection, including fines up to $7380, up to 1-year imprisonment or both. - See more at: https://www.ffm.vic.gov.au/firewood/firewood-collection-in-your-region
• Children must be supervised by a responsible adult at all times.
• No chainsaws, splitters, tomahawks or any other axes are to be used in the park.
• Fire drums and wood are to be ordered before 5.00 pm.

• Management reserves the right to collect your fire drum at any time without prior warning if you do not oblige by these rules. No refunds will be given.

WE DO NOT ALLOW THE USE OF HOME BROUGHT PITS.

FIREWOOD STORAGE AND BRINGING YOUR OWN FIREWOOD

For safety and site tidiness, we have added some additional rules about storing wood on the sites and the use of our fire drums.

• We don't allow the storing or unloading of more than 50 kg of wood on your site. Bringing more than 50 kg of wood is allowed, but please leave it stored in your car/ute/trailer.
• Don't bring or burn treated wood or wood containing nails, as we don't want you to poison yourself or your neighbours.
• Your fire drum is NOT a bin! Please throw your rubbish in the bin and not in the fire drums.
• There is no splitting or chopping of wood in the park. If you bring your own wood, make sure it's cut and ready to be used. We don't allow axes, wood splitters, saws or tomahawks in the park.

We will do our best to assist you should your holiday plans change, although cannot guarantee that changes can be made nor that a refund is available.

A 24-hour cooling-off period applies to all new bookings. If a booking is cancelled within 24 hours of original booking date no cancellation fee will apply, unless arriving within 14 days from the date the booking was created, in which case no cooling off period applies.

STANDARD SEASON BOOKINGS:

- If cancelled more than 14 days before arrival, a full refund minus a $25 administration fee will be provided.
- If cancelled between 14 and 3 days before arrival, a one night cancellation fee will be held. For any shortening of stay, a $25 administration fee will incur. 
- If cancelled within 3 days of arrival, no refund will be provided. There will be no refund for shortening of stays.
- Final payment is due 3 days before arrival

HIGH/PEAK SEASON BOOKINGS

- If cancelled more than 30 days before arrival, a full refund minus a $25 administration fee will be provided.
- If cancelled between 30 and 14 days before arrival, a one night cancellation fee will be held. For any shortening of stay, a $25 administration fee will incur. 
- If cancelled within 14 days of arrival, no refund will be provided. There will be no refund for shortening of stays. 
- Final payment is due 14 days before arrival

If you booked through the G'DAY PARKS website the following Terms and Conditions apply for your booking: G'Day Parks Terms and Conditions

If you booked through any other 3^rd party channel (booking.com, travel agents, etc.), your booking is subject to their terms and conditions.

Normal cancellation policy will apply. We recommend travel insurance to cover for cancellations due to illness.

Any cancellations made by guests or management at Halls Gap Lakeside due to government enforced restrictions as a result of a pandemic will be dealt with as follows:

• Standing bookings which have been affected during a travel restricted period will have their paid monies be transferred into the guests client account which will be valid for a period of 3 years as from the date of cancellation and affected guests will be informed by staff through email or phone call.
• Refunds can be requested but a delay is expected due to the financial impact of such event.

Please, be aware that no refund will be provided due to poor or less-than-ideal weather conditions. We cannot be held responsible for external environmental conditions that are outside of our control. However, in case the authorities have advised that the area is not safe to enter because of natural disaster/crisis, the following conditions apply.

Any cancellations made by the guests or management at Halls Gap Lakeside due to a bushfire or extreme weather event will be dealt with as follows:

• Standing bookings which have been affected will have their paid monies transferred into the guests client account which will be valid for a period of 6 months from the date of cancellation and affected guests will be informed by staff through email or phone call or text message.
• Refunds can be requested if the Victorian Government announces a State Of Emergency.

Vehicles must not exceed walking pace, so no faster than 10km/h.

Cars must be parked on your site or in the designated parking space for your cabin. If you do not have enough space on your site or by your cabin, please park your car in the designated area just across from reception.

Check in time for cabins is 2pm onwards. Check out time is 10am.

Late check ins are welcome until 9pm. Keep in mind that kangaroos are more active during the evening period, so drive safely! If you are checking in after 6pm, we will organise to leave an envelope for you at the front door of reception. Campsites have to be checked in before 9 pm just so setting up camp won't disturb the rest and peace of the neighbours too much!

If it looks like you’ll be arriving after office hours, you will be sent a text message with all the self-check-in instructions so you can make your own way into the park.

We might be able to consider a late check out on campsites, just ask on arrival or during your stay. Late check outs for cabins/glamping are in general hard to come by, but it doesn't hurt asking!

Please know that we reserve the right to charge your credit card with an extra cleaning fee in case our housekeeping team runs into the following:

• Very messy/dirty cabin: $50.00
• Left behind dishes or excess rubbish: $30.00
• Evidence of smoking in the cabin: $100.00

If you pay by MasterCard or Visa credit or debit card, we will charge a card surcharge of 0.90% of the total transaction value (excludes EFTPOS transactions). The surcharge amount will be displayed at the point of booking before you proceed to payment. We reserve the right to vary the surcharge in accordance with the applicable costs and merchant fees in accepting a credit card payment at any time without prior notice.

A valid credit card must be provided for all bookings to secure your reservation with us. Your credit card number will be held by an encrypted link for the duration of your booking and up until 14 days after your departure UNLESS you have another active future booking with us. In that case, the encrypted link will remained attached to active booking.

The guest authorises the park to deduct any outstanding room/site costs, fees, damage charges, etc from their given credit card.

If we find the cabin in an unsatisfactory state and damage has occurred, we have the right to charge the cost involved with damage repair and/or replacement of goods.

The housekeeping team would really appreciate if you could leave the cabins in a similar state as you found it.

It makes a huge difference if you can also get rid of your rubbish upon departure. It’s a small effort, but a massive favour for our housekeepers.

Please know that we reserve the right to charge your credit card with an extra cleaning fee.

A one-night deposit is required in 48h of placing a booking to confirm every booking. Bookings will not be guaranteed or confirmed without a deposit at time of booking. Please note if your deposit is not paid within 48 hours, your reservation will be cancelled.

Vouchers cannot be used to pay for deposits.

Deposits for online bookings are accepted by credit card only.

Make sure you check out website for seasonal discounts and specials!

Only one promotional or membership offer can be redeemed on any booking.

Promotional code, voucher or membership discounts must be redeemed at the time of booking. Discounts will not be applied or refunded after final payment has been made.

The camp lounge/deck and camp kitchen are provided for the use of ALL guests, not one exclusive group. Be mindful of other guests when enjoying these facilities as a group.

Minimize noise at all times, keep it right down as from 10pm onwards and go to bed at 11pm. Although if you wake up at midnight and in desperate need of a cuppa, you are welcome to use it!

Although we are unable to physically close the playground, out of respect for fellow campers we ask parents to let their kids know that the playground closes at 9pm or dusk, whichever comes first. Avoiding the playground all together until 7am.

Children under the age of 6 years must be supervised when using the communal facilities.

If you booked through the G'DAY PARKS website the following Terms and Conditions apply for your booking.

HIGH/PEAK SEASON BOOKINGS

- If cancelled more than 30 days before arrival, a full refund minus a $25 administration fee will be provided.
- If cancelled between 30 and 14 days before arrival, a one night cancellation fee will be held. For any shortening of stay, a $25 administration fee will incur. 
- If cancelled within 14 days of arrival, no refund will be provided. There will be no refund for shortening of stays. 
- Final payment is due 14 days before arrival

Bookings that have not been paid in full could be cancelled if no other arrangements have been made, but we will try to contact you prior to pushing the cancel button.

Please return your key to the front desk or key drop box at the front of reception upon departure.

If you happen to accidentally pack up your cabin/glamping key with you, we would appreciate if you could return it to us via post.

There will be a $25 fee applied for any lost key.

A child is between 5 and 17 at the time of visit.

Infants are between 0 and 4 years of age.

Children under the age of 9 are not permitted to sleep on the top bunks.

You must ensure that people under 18 years of age (minors) are accompanied and supervised by a parent or guardian at all times whilst at the park. Other guests and staff present in the park during your stay are not responsible for the acts or behaviour of children under your care.  It is your responsibility to ensure the personal safety, welfare and protection of all minors in your family/group at all times during their stay at the park.

The park will take no responsibility for children’s behaviour/actions.

No refunds are given for unused portions of your booking, including late arrivals and early departures or cancellations after you or your party has arrived at the park.

Should you not arrive on the date of your arrival, monies and deposits paid are not refundable or available as a guest account credit.

Should you wish to vacate your accommodation or site early, monies and deposits paid are not refundable or available as a guest account credit.

Any lost of found item will be kept at reception for a duration of 6 weeks. If the owner can be identified, we will get in contact and pick up or postage can be arranged (at a fee).

If you find an item around the park that isn’t yours, feel free to bring it up to reception so we can try and return it to its owner.

Minimum Nights Stay Requirements

*Please note that this table is for reference only and subject to change, please contact us directly on 03 5356 4281 for the up to date information.

*One-night stays are only possible midweek and during quiet periods at managers discretion.

We (and your fellow campers) would appreciate it if you could you’re your music to yourself. Music should be kept to a minimum and cease at 10pm. No noise after 11pm (bed time).

Please respect your fellow holiday makers' right to peaceful enjoyment of the Park. Music should be kept to a minimum and cease at 10pm. No noise after 11pm (bed time).

If you are concerned by unnecessary noise or unacceptable behaviour please report to management by using the night bell at reception or by calling 03 5356 4281 and press for emergency in the park.

A no-show is when you do not check-in on the day of your confirmed date of arrival. No refunds will be provided for no shows.

In the case of a no-show, management reserves the right to book your site/cabin to other guests. 

We suggest to investigate your options regarding travel insurance to prevent unexpected surprises.

For health and safety reasons, we can not allow more guests than the maximum occupancy in our cabins/glamping tents/campsites.

In cabins/glamping, 1 bed = 1 guest (that includes children and infants).

The maximum occupancy on campsites is 6 guests (that includes children and infants).

The number of guests on the sites or in the accommodation at any one time shall not exceed the number of guests declared on the booking information, otherwise additional fees may be incurred.

One-night stays are only possible midweek and during quiet periods at managers discretion.

In order to ensure the comfort of others staying at a park, only one vehicle is permitted per booking with some exceptions. Enquire at reception.

HIGH/PEAK SEASON BOOKINGS

- If cancelled more than 30 days before arrival, a full refund minus a $25 administration fee will be provided.
- If cancelled between 30 and 14 days before arrival, a one night cancellation fee will be held. For any shortening of stay, a $25 administration fee will incur. 
- If cancelled within 14 days of arrival, no refund will be provided. There will be no refund for shortening of stays. 
- Final payment is due 14 days before arrival

HIGH/PEAK SEASON BOOKINGS

- If cancelled more than 30 days before arrival, a full refund minus a $25 administration fee will be provided.
- If cancelled between 30 and 14 days before arrival, a one night cancellation fee will be held. For any shortening of stay, a $25 administration fee will incur. 
- If cancelled within 14 days of arrival, no refund will be provided. There will be no refund for shortening of stays. 
- Final payment is due 14 days before arrival

Bookings that have not been paid in full could be cancelled if no other arrangements have been made, but we will try to contact you prior to pushing the cancel button.

Personal information collected may be used for direct marketing purposes where, in absence of an objection, implied consent is assumed.

Sorry NO pets

Pets are not allowed in the National Park, but are allowed in Halls Gap and on Vic Roads. As we have a lot of roaming wildlife in and around the park we have decided to not allow pets in our park.

Parents should supervise young children at the playground.

Although we are unable to physically close the playground, out of respect for fellow campers we ask parents to let their kids know that the playground closes at 9pm or dusk, whichever comes first. Avoiding the playground all together until 7am.

Our pools hours are seasonal, enquire at reception.

"Senior only" swim hours are offered in the standard season. Please check with reception for details.

If the pools are still covered, please come and see us in the office, and we will open the pools for you!

There is no glass or alcohol in the pool area.

Only one pool is open during winter, so we can keep the pool nice and toasty warm. Although we work really hard to keep it warm in winter, pool temperature cannot be guaranteed.

Only in-house guests and guests staying at our sister property Grampians Getaway are welcome to use the pools.

Swim nappies* are to be worn by young children who are accident-prone. Better to be safe than sorry! *Available at reception.

Little heads up: The pools can be very crowded during high and peak periods. Best to check with reception if certain times are quieter than others. Alternatively, head out to one of the local swimming spots; our friendly reception staff will be more than happy to guide you in the right direction. Alternatively, check out Grampians Rangers!

Kids under 12 NEED TO BE SUPERVISED BY AN ADULT AT ALL TIMES.

You can find a list of our current rates here.

Please know that we reserve the right to alter tariffs appearing on this website. We review our tariffs each year on the 1^st of July and publish those rates accordingly.

Standard Rates are based on two persons. Additional charges apply for bookings of three persons or more (both adults and children). 

We are very aware particular locations in the park are more popular than others. We do our very best to give everybody a fair chance, but we discovered this is close to impossible.

1. We do not allow bookings for more than a year ahead. This year is based on the departure date.
2. Guests staying during peak periods have first right to re-book, for the same period the year after.
3. At any stage can we review those these rules if we think they are not supporting our mission to give everybody a fair chance.

In advance we apologise that we not always can accommodate your specific request, we hope you understand!

No refunds will be provided for late arrivals/early departures or no shows.

If a cancellation occurs within 72 hours of arrival, there will be no refund.

If you request to reschedule your booking at least 30 days before arrival for high and peak season, and at least 14 days before arrival for standard season, no fee will apply, but it has to be rescheduled within 6 months of original booking.

If rescheduling is done within 30 days of arrival for high and peak season and within 14 days of arrival for standard season, the reschedule request will be treated as a cancellation. Please refer to cancellation policy.  

We do not provide room service during your stay.

You will be handed over an ‘towel exchange’ voucher upon arrival if you are staying in one of our cabins/glamping for 5 nights and over.

We can also provide fresh linen packs upon request if you are staying in one of our cabins/glamping for 7 nights and over.

Fresh towels can be picked up at any times from reception for a $2/towel fee (if you do not fit the conditions above).

The safety of our guests is our number one priority.

All recreational activities (including without limitation any swimming and water sports) are undertaken solely at the risk of the participant. You are responsible for supervising and ensuring the safety of any minors in your party undertaking recreational activities.

What is the difference between Assistance Dogs and Emotional Support Dogs?

In short: the law!

Under the Disability Discrimination Act (1992), assistance Dogs are medical aids, whereas Emotional Support Dogs are considered pets. There is no set standard or accreditation process to qualify an Emotional Support Dog. They do not have public access rights and are not protected by disability anti-discrimination laws if they and their owner are refused entry to a venue.

Assistant dogs owners are required to carry evidence that the dog is an assistance dog. Types of evidence accepted are:

Identification card issued for the animal by an accredited assistance dog training provider.

A letter from the visitor’s medical practitioner stating that it is an assistance dog and what its purpose is.

A state or territory government-issued public transport assistance animal pass.

In our park, your assistance dog is welcome but so our staff and guests can identify it easily, we ask that it wears a jacket at all times and is kept on lead when outside.

Smoking is forbidden in our cabins/glamping.

If evidence of smoking in the cabins/glamping is found upon departure (cigarette buds, smell), we reserve the right to charge $100 extra cleaning fee to your credit card.

If you are smoking outside, please dispose of your buds responsibly.

The safety of our guests is our number one priority.

Vehicles must not exceed walking pace, so no faster than 10km/h , please abide by the signed speed restrictions in the park.

Standard season is any time of year outside of school holidays and peak weekends. You can fin our period calendar here. 

Full payment for standard season bookings is due 72h before arrival. A friendly reminder will be sent to you via text message 14 days before your arrival.

STANDARD SEASON BOOKINGS:

- If cancelled more than 14 days before arrival, a full refund minus a $25 administration fee will be provided.
- If cancelled between 14 and 3 days before arrival, a one night cancellation fee will be held. For any shortening of stay, a $25 administration fee will incur. 
- If cancelled within 3 days of arrival, no refund will be provided. There will be no refund for shortening of stays.
- Final payment is due 3 days before arrival

All guests must abide by park rules, guidelines, signage and reasonable requests from park staff at all times.

Any breach of our current terms and conditions may affect your booking/stay.

If you booked through a 3^rd party channel (booking.com, travel agents, etc.), your booking is subject to their terms and conditions.

Any monies or other valuables, goods or vehicles that belong to you or your party, or which you or your party bring in or on to the park (including any car park facilities) remain your responsibility and we are not responsible for their safekeeping.

Any lost of found item will be kept at reception for a duration of 6 weeks. If the owner can be identified, we will get in contact and pick up or postage can be arranged (at a fee).

If you find an item around the park that isn’t yours, feel free to bring it up to reception so we can try and return it to its owner.

Video Surveillance is in operation in the communal areas of the park, this is to protect our staff, guests and property.

Our night manager on duty also wears a body camera to record interactions with guests when on evening patrol.

Video surveillance is in place in the following location of the park:

Camp lounge, camp deck, outside of camp facilities, playground, reception, swimming pool, entrance and exits of staff areas.

No recordings are taking place of campsites, units, or bathroom areas except for the entrance and exits of these areas.

Vouchers cannot be used to pay for deposits.

Vouchers/Gift Cards cannot be redeemed for cash.

Vouchers/Gift Cards can only be used on the type of accommodation as specified, if specified, subject to availability.

Digital Gift Cards/Vouchers must be used predominantly for accommodation and a minimal remaining balance may be used on shop purchases.

The expiry date on the voucher/gift card is not negotiable. Vouchers will be discarded from our system after expiry.

One of the highlights of staying at Halls Gap Lakeside Tourist Park is the abundance of Australian wildlife.

Watching the kangaroos is engaging. You can stare at them hour after hour and not get bored…

The kangaroos roam freely through the park. To enable campers and kangaroos to share the same space in harmony, it is vital that we leave the kangaroos alone, after all, they are wild animals. They are big and strong, and their behaviour can be unpredictable. Make sure you let your little ones know not to get too close, chase or pester them!

Besides that, kangaroos are designed to eat large amounts of low protein roughage such as native grasses. Human food is a poor substitute and can damage their health as well as making them dependent on visitors for their food.

So please assist us and the National Park authorities to keep the kangaroos wild! If we respect them and their natural behaviours, there is more chance they will respect us and our behaviour! By nature, kangaroos are not aggressive, do not approach and they will not approach you!

Same for our cheeky cocky residents! They will get into anything so if you do not wish to have them rummage through your campsite, keep all food contained and out of their reach.