Terms & Conditions

Respect …. it describes all rules and regulations in our stunning Tourist Park.

 

Booking Conditions:

Deposit of first night’s tariff required for all bookings.
Deposit for online bookings accepted by credit card only.
If you booked through the TOP PARKS website the following Terms and Conditions apply for your booking: Top Parks Terms and Conditions

 

Check in-out times

Check in time for  cabins is 2pm onwards. Check out time is 10am. Late check ins are welcome until 9pm. Keep in mind that kangaroos are more active during the evening period, so drive safely! If you are checking in after 6pm, just give us a call so we can organise to leave an envelope for you at the front door of reception. Campsites have to be checked in before 9 pm just so setting up tent wont disturb the rest and peace of the neighbours too much! We might be able to consider a late check out on campsites, just ask on arrival or during your stay. Late check outs for cabins/glamping is in general hard to come by, but it doesn’t hurt asking!

 

Sorry NO pets

Pets are not allowed in the National Park, but are allowed in Halls Gap and on Vic Roads. As we have a lot of roaming wildlife in and around the park we have decided to not allow pets in our park.

 

Behaviour

Please respect your fellow holiday makers’ right to peaceful enjoyment of the Park. Music should be kept to a minimum and cease at 10pm. Drunkenness offensive behaviour and rowdy parties will not be tolerated. You are responsible for the people on your site and/or staying at your cabin. Management has the right to terminate your stay for any breach or undesirable conduct.
If you are concerned by unnecessary noise or unacceptable behaviour please report to management by using the night bell at reception.

 

Age of children

A child is between 5 and 17 at the time of visit. Infants are between 0 and 4 years of age.

 

Tariff changes

We reserve the right to alter tariffs appearing on this website. We review our tariffs each year on 1 July and publish those rates accordingly.

 

Voucher Terms and Conditions

  • The original voucher must be presented upon check-in, so please keep it in a safe place! Copies, photos, prints are not accepted.
  • Vouchers cannot be redeemed for cash.
  • Vouchers can only be used on the type of accommodation as specified, subject to availability.
  • Money value vouchers must be used predominantly for accommodation and a minimal remaining balance may be used on shop purchases.
  • The expiry date on the voucher is not negotiable.
  • One-night stays are only possible midweek and during quiet periods at managers discretion.

 

Bedding

All the king,queen and double beds are fully made, including linen, bedding and two bath towels. NO bedding is supplied on any of the single beds, they just have a mattress protector. If you wish to hire bedding, which includes a bottom sheet, a doona, a pillow and a towel please let us know a few days before arrival. We charge $12.50 per bed for the period of your stay.

 

Departing your cabin

We wish we did not have to make these rules so strict, but unfortunately we have had to!

Please leave the cabins in a similar state as you found it. (*$50.00)

Please do all dishes and dispose of all rubbish. (*$25.00)

Please respect the fact that we do not allow smoking in the cabins. (*$100.00 )

*We reserve the right to charge your credit card according to above fees.

 

Peak and High Season Payment

Bookings for peak and high seasons need to be paid in full up front 14 days prior to arrival. Don’t worry, we will ask you per email to do so! Bookings that have not been paid in full could be cancelled if no other arrangements have been made, but we will try to contact you prior to pushing the cancel button.
No refunds for early departures or no shows.

 

Cancellations and alterations to bookings

updated December 2018

 

Cancellation Policy:

After arrival or within 14 days of arrival for Off peak and Shoulder season bookings and 30 days for High season and Peak bookings there will be no refund. Bookings cancelled outside these time frames to arrival will be refunded less a $25 administration fee.
If you booked through the TOP PARKS website the following Terms and Conditions apply for your booking: Top Parks Terms and Conditions

 

Reduction of length of stay

Prior to arrival, within 30 days for high and peak season and 14 days for off peak and shoulder season, will occur a full 1 night “cancellation” fee. No fees apply before those time frames.

 

Rescheduling a reservation

Up to 30 days for high and peak season and up to 14 days for off peak and shoulder season no fee will applies, but has to be rescheduled within 6 months of original booking. If rescheduling done within 30 days for high and peak season and within 14 days off peak and shoulder season the reschedule request will be treated as a cancellation. Please refer to cancellation policy.

 

Early Departure and Last Minute Changes:

There are no refunds possible for early departure or changes made to bookings on arrival or during your stay.

 

No Show

If a “No Show” occurs we hold the right to charge the full amount of the booked stay and/or cancel the booking the morning after a “No Show”.

 

We suggest to investigate your options regarding travel insurance to prevent unexpected surprises.

Thanks for looking after our pride and joy!