Terms & Conditions

Respect …. it describes all rules and regulations in our stunning Tourist Park.

 

Booking Conditions:

Deposit of first night’s tariff required for all bookings.
Deposit for online bookings accepted by credit card only.

 

Check in-out times

Check in time for  cabins is 2pm onwards. Check out time is 10am. Late check ins are welcome but just remember that kangaroos are more active during the evening period, so drive safely! If you are checking in after 6pm, just give us a call so we can organise to leave an envelope for you at the front door of reception. Campsites have to be checked in before 9 pm just so setting up tent wont disturb the rest and peace of the neighbours too much! We might be able to consider a late check out on campsites, just ask on arrival or during your stay. Late check outs on cabins is in general very hard for us, but it doesn’t hurt asking if you really really have a good reason!

 

Sorry NO pets

Pets are not allowed in the National Park, but are allowed in Halls Gap and on Vic Roads. As we have a lot of roaming wildlife in and around the park we have decided to not allow pets in our park.

 

Behaviour

Please respect your fellow holiday makers’ right to peaceful enjoyment of the Park. Music should be kept to a minimum and cease at 10pm. Drunkenness offensive behaviour and rowdy parties will not be tolerated. You are responsible for the people on your site and/or staying at your cabin. Management has the right to terminate your stay for any breach or undesirable conduct.
If you are concerned by unnecessary noise or unacceptable behaviour please report to management by suing the night bell at reception.

 

Cancellation Policy:

After arrival or within 14 days of arrival there will be no refund. Bookings cancelled 14 days prior to arrival will be refunded less a $25 administration fee.

 

Early Departure and Last Minute Changes:

There are no refunds possible for early departure or changes made to bookings on arrival or during your stay.

 

No Show

If a “No Show” occurs we hold the right to charge the full amount of the booked stay and/or cancel the booking the morning after a “No Show”.

 

Peak Period Payment

Bookings for peak periods need to be paid in full up front 14 days prior to arrival. Don’t worry, we will ask you per email to do so! Bookings that have not been paid in full could be cancelled if no other arrangements have been made, but we will try to contact you prior to pushing the cancel button.
No refunds for early departures or no shows.

 

Age of children A child is between 5 and 17 at the time of visit. Infants are between 0 and 4 years of age.

 

Tariff changes

We reserve the right to alter tariffs appearing on this website. We review our tariffs each year on 1 July and publish those rates accordingly.

 

Bedding

All the king/queen and double beds are made with two towels and a little piece of soap. NO bedding is supplied on any of the single beds except form a mattress and a mattress protector. If you wish to hire bedding which includes two sheets, a blanket, a pillow and a towel please let us know before arrival so we can organise this for you. We charge $10 per bed for the period of your stay.

 

Departing your cabin

We wish we did not have to make these rules so strict, but unfortunately we have had to!

Please leave the cabins in a similar state as you found it. (*$50)

Please do all dishes and dispose of all rubbish. (*$25)

Please respect the fact that we do not allow smoking in the cabins. (*$100 )

*We reserve the right to charge your credit card according to above fees.

 

Thanks for looking after our pride and joy!