updated October 2021 (added change to Rebooking Policy)
updated October 2022 (adjusted linen charge according to new pricing)

Respect …. it describes all rules and regulations in our stunning Tourist Park.

 

Booking Conditions:

Deposit of first night’s tariff required for all bookings.
Vouchers cannot be used to pay for deposits.
Deposit for online bookings accepted by credit card only.
If you booked through the TOP PARKS website the following Terms and Conditions apply for your booking: Top Parks Terms and Conditions

 

Check in-out times

Check in time for cabins is 2pm onwards. Check out time is 10am. Late check ins are welcome until 9pm. Keep in mind that kangaroos are more active during the evening period, so drive safely! If you are checking in after 6pm, just give us a call so we can organise to leave an envelope for you at the front door of reception. Campsites have to be checked in before 9 pm just so setting up tent won't disturb the rest and peace of the neighbours too much! We might be able to consider a late check out on campsites, just ask on arrival or during your stay. Late check outs for cabins/glamping is in general hard to come by, but it doesn't hurt asking!

 

Sorry NO pets

Pets are not allowed in the National Park, but are allowed in Halls Gap and on Vic Roads. As we have a lot of roaming wildlife in and around the park we have decided to not allow pets in our park.

 

Behaviour/Night quiet time

Please respect your fellow holiday makers' right to peaceful enjoyment of the Park. Music should be kept to a minimum and cease at 10pm. No more noise after 11pm (bed time). 

Drunkenness, offensive behaviour and rowdy parties will not be tolerated. You are responsible for the people on your site and/or staying at your cabin. Management has the right to terminate your stay for any breach or undesirable conduct.
If you are concerned by unnecessary noise or unacceptable behaviour please report to management by using the night bell at reception or by calling 03 5356 4281 and press for emergency in the park.

 

Use of camp lounge, deck and kitchen

The camp lounge/deck and camp kitchen are provided for the use of ALL guests, not one exclusive group. Be mindfull of other guests when enjoying these facilities as a group.

Minimise noise at all times, keep it right down as from 10pm onwards and go to bed at 11pm. When you wake up at midnight and in desperate need of a cuppa, you are welcome!

 

Use of playground & trampolines

Although we are unable to physically close the playground, out of respect for fellow campers we ask parents to let their kids know that the playground closes at 9pm or dusk, whichever comes first. Avoiding the playground all together until 7am.

 

Age of children

A child is between 5 and 17 at the time of visit. Infants are between 0 and 4 years of age.

 

Safety in our park

The safety and wellbeing of our guests is important to us. Please ensure all guests on your booking, including children, are familiar with these rules:

  • Bikes
    • For safety reasons we ask that bikes are not used after dark
    • Always wear a helmet when riding your bike in the park
    • No bike riding around the facilities
  • Cars
    • Vehicles must not exceed walking pace, so no faster than 10km/h
    • Cars must be parked on your site or in the designated parking space for your cabin
  • Playground
    • The playground and trampolines must not be accessed after dusk
    • Parents should supervise young children at the playground
  • Pool
    • Children under the age of 12 must be actively supervised by a responsible adult/guardian
    • no alcohol and glass allowed within the pool area
    • Bookings are essential to use the pool (COVID related condition of use)
    • Swapping pools during your booking is not allowed (COVID related condition of use)
  • Amenities
    • Children under the age of 6 years must be supervised
    • The camp lounge is closed for social activity from 11.00pm
  • Hazards
    • Wood must be stored safely and not exceed….
    • Axes, splitters and chainsaws etc must not be used within the park

Video Surveillance

Video Surveillance is in operation in the communal areas of the park, this is to protect our staff , guests and property. Our night manager on duty will also wear a body camera to record when on evening patrol as to record interactions with guests.

Video surveillance is in place in the following location of the park:
Camp lounge, camp deck, outside of camp facilities, playground/trampolines, reception, swimming pool, entrance and exits of staff areas.
No recordings are taking place of campsites, units, or bathroom areas except for the entrance and exits of these areas.

Tariff changes

We reserve the right to alter tariffs appearing on this website. We review our tariffs each year on 1 July and publish those rates accordingly.

 

Voucher/Gift Card Terms and Conditions

  • The original voucher must be presented upon check-in, so please keep it in a safe place! Copies, photos, prints are not accepted where you have an original not digital version.
  • Vouchers/Gift Cards cannot be redeemed for cash.
  • Vouchers/Gift Cards can only be used on the type of accommodation as specified, if specified, subject to availability.
  • Digital Gift Cards/Vouchers must be used predominantly for accommodation and a minimal remaining balance may be used on shop purchases.
  • Wood fire and Drum vouchers can only be used for a wood fire and drum combo.
  • The expiry date on the voucher/gift card is not negotiable.
  • One-night stays are only possible midweek and during quiet periods at managers discretion.

 

Bedding

All the king,queen and double beds are fully made, including linen, bedding and two bath towels. NO bedding is supplied on any of the single beds, they just have a mattress protector. If you wish to hire bedding, which includes a bottom sheet, a doona, a pillow and a towel please let us know a few days before arrival. We charge $15.00 per bed for the period of your stay.

 

Departing your cabin

We wish we did not have to make these rules so strict, but unfortunately we have had to!

Please leave the cabins in a similar state as you found it. (*$50.00)

Please do all dishes and dispose of all rubbish. (*$25.00)

Please respect the fact that we do not allow smoking in the cabins. (*$100.00 )

*We reserve the right to charge your credit card according to above fees.

 

Damage done

If we find the cabin in an unsatisfactory state and damage has occurred, we have the right to charge the cost involved with damage repair and/or replacement of goods.

 

Peak and High Season Payment

Bookings for peak and high seasons need to be paid in full up front 14 days prior to arrival. Don't worry, we will ask you per email to do so! Bookings that have not been paid in full could be cancelled if no other arrangements have been made, but we will try to contact you prior to pushing the cancel button.
No refunds for early departures or no shows.

 

Minimum Nights Stay Requirements

 Event/Season (Un)Powered Sites Glamping Cabins
Off Peak/Shoulder Season 1 night (2 nights over weekends) 2 nights 2 nights
High Season 2 or 3 nights 2 or 3 nights 3 nights
Grand Final Weekend (Labour Day SA) (2 nights over the weekend are required) 3 nights 3 nights 3 nights
Melbourne Cup LW (3 nights over the weekend are required) 4 nights 4 nights 4 nights
Christmas - New Year (26th Dec - 1 Jan) (3 nights during the period are required) 5 nights 5 nights 5 nights
Peak January Week  3 nights 3 nights 3 nights
Australia Day LW (2 nights over the weekend are required) 3 nights 3 nights 3 nights
Labour Day LW (2 nights over the weekend are required) 3 nights 3 nights 3 nights
Easter LW (4 nights over the weekend are required) 5 nights 5 nights 5 nights
Queens Birthday LW (2 nights over the weekend are required) 3 nights 3 nights 3 nights

*Please note that this table is for reference only and subject to change, please contact us directly on 03 5356 4281 for the up to date information.

REBOOKING POLICY MELBOURNE CUP LONG WEEKEND 2021
Due to some guests not being allowed to take on their booking in 2021 because of travel restrictions all guests affected by travel restrictions are offered a chance to rebook their stay for the Melbourne Cup weekend 2022, this means that some bookings made for the Melbourne Cup Long Weekend 2021 won't be able to rebook Melbourne Cup Long Weekend 2022

 

Re-Booking:

We are very aware particular locations in the park are more popular than others. We do our very best to give everybody a fair chance, but we discovered this is close to impossible.

  1. We do not allow bookings for more than a year ahead. This year is based on the departure date.
  2. Guests staying during peak periods have first right to re-book, for the same period the year after.
  3. At any stage can we review those these rules if we think they are not supporting our mission to give everybody a fair chance.

In advance we apologise that we not always can accommodate your specific request, we hope you understand!

Cancellations and alterations to bookings

update August 2022 -update on COVID cancellation policy
update October 2022 -clarification on Refunds rule concerning State of Emergency Situations.

 

COVID Cancellations Update 1 August 2022

Normal cancellation policy will apply. We recommend travel insurance to cover for COVID cancellations.

 

Cancellation Policy:

After arrival or within 14 days of arrival for Standard season bookings and 30 days for High season and Peak season bookings there will be no refund. Bookings cancelled outside these time frames to arrival will be refunded less a $25 administration fee.
If you booked through the TOP PARKS website the following Terms and Conditions apply for your booking: Top Parks Terms and Conditions

 

Cancellations due to bushfire or extreme weather (Weather events declared as dangerous by the VIC Government (SES))

Any cancellations made by the guests or management at Halls Gap Lakeside due to a bushfire or extreme weather event will be dealt with as follows:

  • Standing bookings which have been affected will have their paid monies be transferred into the guests client account which will be valid for a period of 6 months as from the date of cancellation and affected guests will be informed by staff through email or phone call or text message.
  • Refunds can be requested if the Victorian Government announces a State Of Emergency.

Cancellation policy pandemic

Any cancellations made by the guests or management at Halls Gap Lakeside due to government enforced restrictions as a result of a pandemic will be dealt with as follows:

  • Standing bookings which have been affected during a travel restricted period will have their paid monies be transferred into the guests client account which will be valid for a period of 3 years as from the date of cancellation and affected guests will be informed by staff through email or phone call.
  • Refunds can be requested but a delay is expected due to the financial impact of such event.

 

Reduction of length of stay

Prior to arrival, within 30 days for high and peak season and 14 days for Standard season, will occur a full 1 night “cancellation” fee. No fees apply before those time frames.

 

Rescheduling a reservation

Up to 30 days for high and peak season and up to 14 days for off peak and shoulder season no fee will applies, but has to be rescheduled within 6 months of original booking. If rescheduling done within 30 days for high and peak season and within 14 days off standard season the reschedule request will be treated as a cancellation. Please refer to cancellation policy.

 

Early Departure and Last Minute Changes:

There are no refunds possible for early departure or changes made to bookings on arrival or during your stay.

 

No Show

If a “No Show” occurs we hold the right to charge the full amount of the booked stay and/or cancel the booking the morning after a "No Show".

 

We suggest to investigate your options regarding travel insurance to prevent unexpected surprises.

Thanks for looking after our pride and joy!