Cabins

Are all beds made, or do we have to bring our own linen?
All double, queen and king beds are made for your convenience with two towels on each bed. All singles have a mattress and a mattress protector but no additional bedding is supplied. You can pre organize a bedding pack at $12.50 per bed for the period of your stay, no later than the day prior to arrival. This bedding pack includes a single sheet, doona with doona cover, pillow with pillow cover and a towel. A split king can be organized in some accommodation types at $20.00. Please call us on 03 5356 4281, or ad to your booking when booking online.
Do you supply ELECTRIC BLANKETS?

Yes, an electric blanket is supplied on all main beds. For safety reasons, please ensure you turn the electric blanket off before going to sleep.

What happens to items LEFT BEHIND?

We collect belongings that are left behind and keep them for 4 weeks. If they appear to have emotional value we will contact you. If you wish to have your items posted, our postage starts from $15.

I have a MAINTENANCE issue during my stay, what should I do?

We really appreciate the opportunity to resolve issues as soon as possible, so that it doesn’t impact on your stay. Please notify reception at your earliest convenience, so our maintenance crew can address it. If after hours and the matter requires urgent attention, please call us on 5356 4281 or press the after hours buzzer at the front door of reception.

Do you service rooms?

Sorry, but we do not offer room service. You are welcome to see us at reception anytime between 9.00am and 5.30pm for anything we might be able to help you with. If you stay for 5 days or longer we are more than happy to remake your bed with fresh linen. If you would like to take up the offer please inform reception which day is most convenient.

COVID

Are there any restrictions relating to the use of the pools?

The density rules during COVID prevent us from operating as per normal. Density rules change frequently and up to date information will be emailed out to our guests 3 days before arrival. We have implemented a booking system to be able to check how many people will be swimming at any given time. You will receive an email 3 days prior to arrival with the subject “Not long now before you arrive at Lakeside”. This email contains a link to the swimming pool booking system. You can book ONE half hour session online for the duration of your stay. Additional pool bookings can be made on the day at reception, subject to availability. We ask that guests limit themselves and their children to one half hour swim session per day to give everyone an opportunity. We understand this is not ideal, but please remember that they we do not make these density rules, but we have a duty to enforce them. Alternative options to swim are found at the Halls Gap pool or the lakes around the Grampians.

What do I need to know regarding density measurers?

Density rules exist within all public areas at our park and we ask guests to adhere to the maximum number of people allowed in the facilities as per signage.

What is the go with masks?

It is compulsory to wear masks in inside communal areas in our park. It is advisable to carry a mask at all time and use your mask when it is not possible to properly socially distance.

Fire drums/camp fires

Can we hire a firedrum?

To hire a fire drum you need to sign a form at reception.

We charge $10 per drum for the duration of you stay and $17 for a bag of wood, we will deliver to your front door. Please note, do not put your fire drum on the deck if you are staying in one of our units.

All fire drums, wood and kindling needs to be order before 5.00pm for that day delivery.

Kindling is for sale at reception while stocks lasts, but don’t worry, we always have firelighters!

Please note, we are unable to sell flammables to guests under 18.

Can I collect my own wood?

It is illegal to collect wood from the National Park. The wood that we provide is dry and good quality fire wood. This will prevent excessive smoke and will burn longer than green wood collected form the bush. Kindling can be collected form some areas that are not classed as National Park. Ask reception for directions if you are unsure. Please do not use axes, splitters or chainsaws on our property.

General

Can I feed the kangaroos?

The behaviour of a half-tame kangaroo is unpredictable and extremely dangerous. Please assist us in keeping the kangaroos wild by not feeding them.

Do you have WI-FI in the park?

We know life without Wi-Fi in modern society is challenging, so we have provided a Wi-Fi hub, fitted with power points, bar stools and a comfortable lounge. We highly recommend you try to disconnect and enjoy your time away. The password is on your park map on the top right corner.

Wi-Fi only works around our Wi-Fi hub, there is no Wi-Fi on the camp sites or in our cabins.

What are the OPENING HOURS of Reception?

Reception is open daily from 9.00am until 5.30pm, except on Christmas Day when we open from 9.00am until 11.00am.

Our coffee window is open from 8.00am until 11.00am daily.

 

I’m being disturbed by NOISE in the park, what should I do?

Our biggest motto in our park is RESPECT, so we wish we did not have to answer this question, but not everyone understands the importance of respect. If you have an issue with noisy guests and/or disturbing behaviour, please make reception aware immediately.

 

Noise should be kept to a minimum at all times. 10.00pm is quiet time and 11.00pm is no noise. There is always someone on duty, so if reception is closed please press the buzzer at the front door or call us on 5356 4281.

Can I play MUSIC?

Music is very personal, so please keep your music within the perimeters of your site or cabin. For some guests, that may mean no music at all.

All music and radios will need to be turned off after 10pm which is our quiet time. There is also a no noise policy after 11pm to ensure all of our guests have a proper nights rest!

Is there someone on NIGHT DUTY?

There is always someone on duty. Our night duty manager patrols the park at 11.00pm to ensure fires are out and guests are respecting our rules. If you have an issue and you need assistance form our night duty manager, please call 5356 4281 and follow the prompts.

We have another vehicle arriving later, can we give them our boom gate code?

Each vehicle has its own unique boom gate code. Most cabins only have parking for one vehicle, so please check with reception!

How many vehicles can we bring?

We allow one car on a site and if you can fit an extra without encroaching on your neighbours space that’s fine.

Carpark space for cabins is limited to 1 car with most cabins, check with our staff at reception to find out if you can fit another car next to your cabin or will have to park the car outside.

Can I drink the TAPWATER at your park?

Yes, the water is perfectly safe to drink. We do sell bottled water at the shop if you prefer.

What discount cards do you accept?

We are members of G’day Parks so people with a G’day parks membership card get a 10% discount with a maximum of $50/stay.

People holding a seniors card get the same discount!

Are there any rules about using the TRAMPOLINES?

Please make your children aware of the “no shoes” rule on the trampolines. There is also a limit of 2 at a time and make sure they can take turns. Last but not least, trampolines are closed at dark.

Yes adults are allowed on our trampolines! Only one at a time please!

Is there a TAXI service in Halls Gap?

Unfortunately there is no taxi service or shuttle bus service in Halls Gap.

Where can I buy GROCERIES?

There is a small supermarket in Halls Gap. If you need to buy a lot of groceries, it’s worth driving to Woolworth’s or IGA at Stawell, which is a 25 minutes drive from the park. We do sell some essentials at reception.

Do you have LAUNDRY facilities?

The laundry is located in the middle of our park (please refer to our park map)

The laundry facilities located next to the camp lounge has washing machines and dryers

  • These washing machines are $4 a load and take $1’s and $2’s.
  • The dryers take 4 x $1 coins

Change and detergent (50 cents per single load) are available at reception.

There are 2 clotheslines located in the park as well, please refer to our park map.

Is SMOKING allowed?

Although we would prefer to be a non-smoking park, we do understand we all have our needs. Please do not smoke indoors and respect other guests. A $100 penalty applies for smoking indoors.

What do you expect me to do prior to DEPARTURE

It all comes back to respect.

If you are camping make sure all rubbish is disposed.

Staying in one of our units?
We appreciate it if you could dispose of your rubbish, give the floor a quick sweep and make sure all dishes are clean and packed away. Please double check cupboards and drawers for your belongings before departure.
We reserve the right to charge a fee according to our terms and conditions if you accommodation is left in a state of disarray.

Is it true you get a FREE COFFEE when purchasing a melamine cup?

We sell an extensive range of colourful RICE melamine cups, imported all the way from Denmark. For each cup purchased you receive a FREE barista made coffee! Our coffee window is open from 8.00am till 11.00am.

WARNING: They are addictive!

 

What do you sell in the SHOP?

We not only sell essentials such as milk, eggs and butter, we also have a range of gifts in our shop, including some local wines, hand cream, body lotion, soap, balsamic blends, dukkah, jams, gorgeous melamine cups and jewellery.

Do you sell GIFT VOUCHERS?

Yes! If you have a birthday, anniversary or celebration coming up, consider spoiling someone with a gift voucher for a stay at Halls Gap lakeside. They are avaiable through our website https://hallsgaplakeside.com/gift-vouchers/shop/

Where can we find something to eat?

Here are some of our local restaurants:

For specific recommendations please come and see us at reception! Tripadvisor is great too!

What to do if I have a MEDICAL ISSUE at your park?

If it’s an emergency, phone 000

There is a medical centre in Stawell, which is a 25 min drive:
Patric Street Medical Clinic
8-22 Patrick Street, Stawell
Ph: 5358 7555.

Nurse on call can provide 24 hour medical advice, phone 1300 60 60 24

Pool

I want to have a SWIM but the cover is on the pool?

The pool has seasonal opening hours, please see recpetions for these hours.

During these hours, come and see us at reception and we will arrange to take the cover off for you. Please don’t try to remove the cover yourself!

How deep are the POOLS?

The top pool is 1.8 metres at its deepest point, so for the non-swimmers we recommend some floaties. Also, goggles are recommended because we have chlorinated the pool according to Australian standards. The top pool is 11 metres long and 3.8 metres wide.

The new bottom pool is a bit larger in size due to the shallow toddler area which measures about 2.5m x 2.5m and is only 50cm deep. The main section of the pool is similar in size of the top pool measuring in at 12m x 4m.

Wildlife

Can I feed the kangaroos?

The behaviour of a half-tame kangaroo is unpredictable and extremely dangerous. Please assist us in keeping the kangaroos wild by not feeding them.